Refund Policy

Effective Date: May 8, 2025

At SheiTech (sheitech.com.bd), we strive to ensure customer satisfaction with every purchase. Our Refund Policy outlines the terms under which you may request a refund for products purchased through our website or official Facebook page. By shopping with us, you agree to the terms stated below.

1. Eligibility for Refund

• The product received is damaged, defective, or not as described.
• The product you ordered is out of stock and we are unable to deliver it.
• The product was incorrectly delivered (e.g., wrong model, color, or item).
• You canceled the order before it was shipped.

2. Refund Conditions

• You must notify us within 48 hours of receiving the product.
• The item must be unused, unopened, and in its original packaging.
• You must provide valid proof of purchase (order number or receipt).
• The item must be returned to us in the same condition as received.

3. Non-Refundable Situations

• Products returned without original packaging or accessories.
• Physical damage due to misuse or mishandling after delivery.
• Products with broken security seals or signs of use.
• Custom orders or items marked as final sale.

4. Refund Process

• We will notify you of the approval or rejection of your refund after inspection.
• If approved, the refund will be processed within 7–14 working days.
• Refunds will be issued to the original method of payment (e.g., bKash, Nagad, bank transfer).

5. Return Shipping

• If the refund is due to an error on our part, we will cover return shipping costs.
• In all other cases, the customer is responsible for return shipping.

6. Order Cancellations

• Orders can be canceled before shipment by contacting our customer service.
• If already shipped, our standard return/refund policy will apply.

7. Contact Information

📧 Email: sheitechdhk@gmail.com
📞 Phone: 01970605584
💬 Facebook: facebook.com/sheitech