Warranty Policy

1. Warranty Claim Requirements

• Warranty durations may include 7 days, 3 months, 6 months, 12 months, 18 months, or 24 months.
• Original product box and purchase cash memo are mandatory for any warranty claim.
• Claims without the original box and cash memo will not be accepted under any circumstances.

2. Expired Warranty

• No warranty service will be provided once the warranty period has expired.

3. Applicable Warranty Conditions

• Warranty covers only factory defects or manufacturing issues.
• Damages caused by misuse—such as breakage, burning, water damage, or external physical damage—are not covered under warranty.

4. Product Submission for Warranty

• Customers may submit products directly to our warehouse or send them via courier at their own expense.
• ✅ If the warranty claim is accepted, return courier cost will be borne by Shei Tech.
• ❌ If no issue is found, the customer will bear the full courier charges (both ways).
• Shei Tech will not be responsible for any costs in such cases.

5. Repair or Replacement Process

• If repair is possible under warranty, the product will be repaired and returned.
• If repair is not possible, a one-time replacement will be provided.
• After replacement, the warranty will be considered fully concluded for that product.

6. 7-Day Replacement Warranty

• To be eligible, the product must be in brand-new condition.
• Products with signs of use—such as scratches, dents, or marks—will not qualify for replacement.

7. Note

• Products once sold are not returnable unless a valid warranty issue exists.
• We strongly encourage customers to research and understand the product thoroughly before placing an order.